Christy Organics recognizes the importance of protecting the privacy of our customers and other third parties who provide their personal information to us. Our policy for dealing with your personal information is explained below (Privacy Policy).
Our Privacy Policy was last updated on 26 March 2019 and includes disclosure of the matters set out in the Australian Privacy Principles.
When used in this policy, “personal information” has the meaning given to that term in the Privacy Act 1988 (Cth). Personal information generally includes any information that can be used to personally identify you.
We may collect the following types of personal information from you:
We may also collect information from you that is not personal information because it does not identify you personally. This information is normally retained with your personal information and may include:
We, Christy Organics and our analytics or service providers may use temporary (session) cookies, permanent cookies or similar tracking technologies when you access our website. This allows us to recognise your browser and track the web pages you have visited. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies to remember users’ settings (e.g. language preference) and testing. Users can control the use of cookies at the individual browser level. You can switch off cookies by adjusting the settings on your web browser. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Our Web site includes Social Media Features, such as Facebook feed. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it. How we use collected information Christy Organics may collect and use Users personal information for the following purposes: To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
We may use information you provide to improve and create new products and services, such as:
We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email and you may also unsubscribe within your profile settings.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at customerservice@christyorganics.com. We will retain and use your information to the extent necessary and permissible under applicable law to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.
Normally we collect information from you directly, unless it is unreasonable or impracticable to do so. Collection of your personal information can occur through the following interactions:
We may also collect personal information about you:
We may hold your personal information in either electronic or hard copy form.
If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties.
If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us at customerservice@christyorganics.com.
If we are unable to collect your personal information, some or all of the following may occur:
We collect your personal information so that we can carry out the following actions (“Purpose”):
Your personal information may be disclosed in connection with any Purpose to any of the following:
Your personal information will not be shared, sold, rented or disclosed to others other than as described in this Privacy Policy.
We may send you direct marketing communications and information about products and services offered by us, affiliates, partners or suppliers via email, SMS, or regular mail.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by contacting us (see contact information below). You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. You may also update your personal information by editing your online profile.
You may also receive marketing communications by post from us, our partners and suppliers who provide goods and services on our behalf, but this will only occur where you have requested that type of information from us.
We do not provide your personal information to any other organizations for the purposes of direct marketing.
Third parties offering products and services may be advertising on our website from time to time. If you provide personal information to a third party other than Christy Organics, please contact that third party directly in relation to the handling of your personal information.
You may access your personal information held by Christy Organics by making a request to us via one of the following contact methods.
Email: customerservice@christyorganics.com
Phone: +61450 225 606 (Monday to Friday 9:00am-5:00pm, AEST)
Mail to:
The Privacy Officer
Christy Organics
P O BOX 1083,
Glen Waverley,
Victoria 3150,
Australia
You may also access your own information where it is held via on online portal by accessing your own account over the internet.
Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we will not charge a fee.
If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
You have a right to modify and delete all the personal information which we hold concerning yourself in the “My Account” on our website.
Upon request we will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may access, update, or delete it by making the change on our member information page or also through the contact details mentioned above. We will respond to your request to access within a reasonable timeframe.
If you would like us to update or amend your personal information, please contact us or email customerservice@christyorganics.com and we will make the requested amendments.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
If you feel your privacy has been breached, please contact us using the contact information above setting out the circumstances and reasons for your complaint.
Our team members will acknowledge receipt of your complaint within 24 hours, and will normally respond to your request within 10 business days.
If your complaint is complicated or requires further investigation our response may take additional time to finalise.
We will respond to you by your preferred contact method if you have indicated one.
We may disclose your personal information to third parties and service providers located overseas in connection with a Purpose.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to the following locations:
We may offer seasonal or temporary services, promotions, products, competitions or other promotional events from time to time (Other Services). Our Privacy Policy will apply to those Other Services but we may have additional terms that apply. Any additional terms will be made available to you when you are utilizing our Other Services.
If you would like to contact us in relation to this Privacy Policy or your personal information please contact us at:
Mail To:
The Privacy Officer
Christy Organics
P O BOX 1083,
Glen Waverley,
Victoria 3150,
Australia
Phone: +61450 225 606 (Monday to Friday 9:00am-5:00pm, AEST)
We may update our Privacy Policy from time to time. Amendments will be published on this web page Privacy Policy (http://www.christyorganics.com/content/16-privacy-policy)
If you are a candidate for employment, you may alternatively contact careers@christyorganics.com in relation to this Privacy Policy or to access, update or amend your personal information.
This Privacy Policy does not apply to current and former employees of Christy Organics. If you are a current or former employee and have a query about your personal information, please contact your Human Resources Representative.
Who we are
Christy Organics. and its affiliates (“Christy Organics,” “us,” “we” and “our”) will be what’s known as the ‘Controller’ of the personal data you provide to us. We are a registered online business incorporated in Australia and can be contacted at:
P O BOX 1083,
Glen Waverley,
Victoria 3150,
Australia
Phone: +61450 225 606 (Monday to Friday 9:00am-5:00pm, AEST)
Our Data Protection Representative is Christina Siau and you can contact her and our Privacy Team at privacy@christyorganics.com or customerservice@christyorganics.com
What we need
We only collect basic personal data about you which does not include any special types of sensitive personal information. This does, however, include first name, last name, company name, age, geographic location, phone number, email, and other business contact details (“Personal Data”).
Why we need it
As a component of our legitimate interest in providing product/purchase information, transaction support, and for marketing purposes (the “Service”), we need to know your Personal Data to inform you of our future offers and similar products. We will not collect any Personal Data from you we do not need to provide and oversee this Service to you.
Where we process
All Personal Data is stored and processed within Australia and/or the United States.
Where we get it
Your Personal Data originated directly from you or from third-party commercial and/or publicly-accessible sources.
How long we keep it
Your Personal Data used for transactional and marketing purposes will be kept with us until you notify us that you no longer wish to receive this Service.
What are your rights
If at any point you believe the Personal Data we process on you is incorrect, you may request to see this Personal Data and have it corrected or deleted. At any point in time, you can request to stop receiving communications from Christy Organics or request to invoke your Right to Be Forgotten through the UNSUBSCRIBE function on the email sent to you or by emailing us on customerservice@christyorganics.com or privacy@christyorganics.com. No third parties have access to your Personal Data, unless the law allows them to do so.
If you wish to raise a complaint on how we have handled your Personal Data, you can contact our Data Protection Representative who will investigate the matter. If you are not satised with our response or believe we are processing your Personal Data not in accordance with the law, you can complain to the Office of The Australian Information Commissioner.