Frequently Asked Questions

About Our Product:

Why some brands and products are more expensive than others?

Answer: Products made from pure essential oils, resins & absolutes are a lot more expensive due to the high price for quality ingredients e.g. US$4,500 per kg for pure Sandalwood oil! Read article - Australian Sandalwood Sells For Millions

More often than not, you get what you paid for. Always check the ingredients label to ensure the product contains no filler and/or fragrance (another term for synthetic scent/perfume) as they cost a lot less than the pure essential oils, resins and absolutes (plant concentrates).

Furthermore, all the ingredients we use are of premium quality and sourced from suppliers located within Australia.

How long will the scent last on my skin? or How to use a Christy Organics Natural Perfume?

Answer: See About page - Application and Further Information and 7 Ways To Enjoy Natural & Organic Perfume (Our publication on issuu.com)

How to store a natural perfume (Storage information)? or What is the product shelf life after opening?

Answer: It is recommended that the perfumes be used within 12 months after opening as our perfumes are formulated without synthetic preservatives or additives. For the same reasons, Christy Organics perfumes are best stored below 30°C and away from direct sunlight.

About Synthetic Perfumes, Artificial Fragrance and Health Risks:

Why use natural perfume?

Answer: Health Effects and Chemical Of Concern

Health Effects & Chemical of Concern by Safe Cosmetics http://www.safecosmetics.org/fragrance-disclosure/learn-more/health-effects-chemical-concern/

Hidden Chemicals In Perfume and Cologne by Environmental Working Group http://www.ewg.org/research/not-so-sexy

Three compelling reasons not to wear synthetic perfumes by Danna Norek, Natural News http://www.naturalnews.com/037602_perfumes_artificial_fragrance_synthetic_chemicals.html#ixzz38MNtXlWi

Is Your Perfume Poison? by Dr. Mercola http://articles.mercola.com/sites/articles/archive/2013/11/27/toxic-perfume-chemicals.aspx

About Purchasing, Payment and Shipping:

What currency is on the website?  

Answer: The default prices on the website are in Australian dollars and are inclusive of GST (where applicable). You may select to view the product prices in another currency by selecting the currency on the 'currency drop down box' on the top right hand corner of the screen.

What are the payment options/methods?

Answer: We accept PayPal only.  We do NOT store your financial/bank account or credit card details.

Please contact us if you choose to pay via Direct Deposit. We will advise you the details of our bank account and you will be required to email your official Direct Deposit receipt to us so that your order can be dispatched promptly.

Orders can be delayed if payment confirmation is not presented, as we will have to wait for funds to be cleared. All orders must be fully paid for prior to shipping.

We're sorry, we do not accept:

• Cheques

• Postal or Money Orders

Please Note:  We are working on offering credit card payment option in the near future.

What are the shipping options?

Answer: Our preferred carrier is Australia Post.  Free shipping (with Tracking Number) for orders AUD$89.99 or more within Australia and internationally (selected countries only).

Which countries and regions do you ship to?

Answer: We ship to - USA, UK, Canada, Japan, Hong Kong, Macau, Singapore, Malaysia, New Zealand, Taiwan, Brunei, Sweden, Germany, Netherlands, Switzerland, Denmark, Belgium, Ireland, Norway, Monaco, France, Luxemberg, Finland, Austria and Australia.

If your country is not on the list, please contact us using the 'Contact us' Form on out website and we will obtain a shipping quote for you.

For a faster response, please message us on Facebook or Instagram (Our social media handle is @christyorganics).

Can I have a shipping address that is different to my billing address?

Answer: Yes, you can.  Please ensure that the delivery address you entered on your order matches your PayPal delivery address.

Can I send my order to a P O Box address (Post Office Box)?

Answer:  Yes, you can. However, Please Note: If your order is returned to us because no one was there to accept delivery of your order or refusal to accept the order, we will refund your Paypal or debit/credit card as follows: You will be refunded the total amount of the order, minus the shipping & handling charges (Expenditure of Christy Organics), and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges ChristyOrganics.com has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is not returned to us, there will be no credit processed for the product(s).  

Refunds will not be issued until we physically receive the returned goods/products/packages.

Is tax or GST (Goods and Services Tax) inclusive in the prices?

Answer:  10% GST is inclusive in the advertised prices for all Australian orders (i.e. orders with delivery addresses in Australia).  

No tax or GST is applicable for International orders (i.e. Orders with delivery addresses outside Australia), the prices are as advertised/shown on the website/product pages.

If you have further questions, please refer to our information pages - Shipping & Delivery, Returns & Refunds, Security and Privacy Policy. 

If you prefer to speak with us, please contact our Customer Services on +61450 225 606 (open 9am - 5pm AEST, Monday to Friday) or Contact Us on our website.

Why is there no payment method button or feature?  or "I'm having problems on the Check Out page....."

Answer:  

Safari Browser User

If none of the PayPal buttons appear on the checkout page, please clear Caches and Cookies on your Safari browser:

• Safari>Develop>Empty Caches
• Safari>Preferences>Privacy>Cookies and Website Data>Remove All Website Data

Applicable to All Browsers

On the Checkout' page, the 'Terms of Service' box must be selected i.e. ticked, so that the section "3 PLEASE CHOOSE YOUR PAYMENT METHOD" and 'PayPal Pay with Your Card or your PayPal Account' will appear.  Click on 'PayPal Pay with Your Card or your PayPal Account' to proceed to payment screen.  Please see the red circled box below Terms of service on the image below:

Don't have a PayPal Account? You can pay with credit or debit card. See the following steps:

On the Checkout page, complete Step 1 Addresses, Step 2 Delivery Methods and then on Step 3 Please Choose Your Payment Method> Select the button [PayPal Pay with your card or your PayPal account]

It will take you to PayPal's website, on PayPal's page select [create a PayPal account] button or link and pay with your credit or debit card.

If you already have a PayPal account, you could select express checkout (No need to go through the above-mentioned steps).  Just click on the Check out with PayPal (orange button a.k.a. PayPal Express) on the right hand side of the Check Out screen, see image below: