We will deliver the goods in accordance with the delivery option selected by you on your order.
Orders are processed for delivery on business days only (Monday through Friday, excluding public holidays).
We will take all reasonable care to ship your order to the delivery address given by you. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
The carrier’s details and shipment tracking number if available will be given on your shipping confirmation email. Please go to the carrier’s website to track your parcel.
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party carrier or Australia Post.
Where the order is to be delivered to an Australian address, we will:
– Use reasonable efforts to process the order within five business days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you; and
– Process your order within one business day for express delivery option (where applicable).
Christy Organics takes no responsibility for any items lost or damaged or any delay that occurs during shipping by the carrier or Australia Post using the standard delivery method. Items shipped with Australia post by the standard (Without tracking) delivery method cannot be tracked after dispatch. The customer will therefore assume all risks in situations such as these.
Where the order is to be delivered to an International address, we will:
Use reasonable efforts to process the order within seven working days (Monday – Friday, excluding official public holidays) from the date the order was submitted by you.
International shipping may require legal documents for import purposes. Please check with your local shipping agent or Customs Authority. You are responsible for any import taxes/custom duties/penalties/levies/brokerage fee for the shipment.
Christy Organics will not be liable for packages refused or held by customs for delivery.
We request that you contact your country’s Customs Authority and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs Authority/Office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.
Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your Paypal or debit/credit card as follows: You will be refunded the total amount of the order, minus the shipping & handling charges (Expenditure of Christy Organics), and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges christyorganics.com has incurred during shipping, such as warehousing fees, return postage fees, etc.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
Refunds are not available if you choose International Airmail as a shipping method and your order is lost. Also, refunds will not be issued until we physically receive the returned packages.
We will retain the legal ownership of the goods until you have made full payment and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Risk of loss of the goods will pass to you upon delivery to you.
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns and Refunds policy and procedures. If no such action is taken, we shall not be obliged to accept any rejection of the products or goods at a later date.
If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact our Customer Services on +61450 225 606 (open 9am - 5pm AEST, Monday to Friday).
If you have any questions about this Agreement, please contact our Customer Service (On 'Contact us' page).